Terms and Conditions

TERMS AND CONDITIONS OF SERVICE - OGYRE

These General Conditions of Sale (hereinafter, the "General Conditions") govern the distance purchase of Products and Services made through the website www.ogyre.com (hereinafter, the "Site").

The Site is exclusively owned and managed by: Endless S.r.l. Società Benefit (abbreviated Endless S.r.l. S.B.)

  • Registered office: Piazza della Vittoria 11a/1b – 16121 Genoa (GE), Italy

  • Tax Code and VAT Number: 02659760991

  • Registration with the Genoa Business Register / REA: GE-502334

  • Certified Email (PEC): endlessbcorp@legalmail.it | Customer Service Email: info@ogyre.com

ART. 1 — ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

  1. All purchases of Products made through the Site by customers accessing it (hereinafter, the "Customers") are governed by these General Conditions, by the Italian Consumer Code (Legislative Decree no. 206/2005) and by the e-commerce regulations (Legislative Decree no. 70/2003).

  2. By submitting the purchase order, the Customer fully accepts and undertakes to observe these General Conditions.

  3. The Customer is required to carefully read this document before making any purchase. Endless S.r.l. S.B. makes the text available so that the Customer can save or print a copy (Article 12, Legislative Decree 70/2003).

  4. Endless S.r.l. S.B. reserves the right to modify the content of the General Conditions at any time. The Conditions published on the Site at the time the order is sent will apply to each order.

ART. 2 — PRODUCTS AND INFORMATION ON THE SITE

  1. ogyre.com is the official e-commerce platform through which Endless S.r.l. S.B. markets clothing items, technical-sports apparel, accessories, and textile products made with sustainable and recycled materials (including plastic recovered from the oceans), along with projects and contributions related to environmental protection and marine cleanup.

  2. The visual representation of the Products on the Site is indicative. Any slight chromatic or finish variations due to the nature of the recycled materials used do not constitute a lack of conformity. In case of discrepancy between the image and the written information sheet, the description contained in the product sheet shall always prevail.

ART. 3 — PURCHASE PROCEDURE AND CONCLUSION OF THE CONTRACT

  1. The Customer can purchase Products by adding them to the "Cart" and completing the check-out procedure offered by the Site.

  2. The order sent by the Customer constitutes a contractual purchase proposal. The contract is considered concluded and effective only upon receipt of the Order Confirmation email sent by Endless S.r.l. S.B.

  3. The confirmation email includes an "Order Number," a summary of the purchased goods, the total amount, and shipping details. The Customer undertakes to verify the accuracy of the data and to promptly report any errors.

  4. If a Product is unavailable after the order has been submitted, Endless S.r.l. S.B. will promptly inform the Customer via email, proceeding to cancel the order and simultaneously re-credit the full amount already paid.

ART. 4 — PRICES AND PAYMENT METHODS

  1. All prices indicated on the Site are expressed in Euros (€) and include statutory VAT.

  2. Shipping costs are not included in the sale price and are calculated and clearly highlighted in the final stage before order confirmation.

  3. Payment can be made through the secure payment systems integrated into the platform (e.g., Credit/Debit Cards, PayPal, Klarna, Apple Pay, Google Pay, Bank Transfer, or other methods displayed at checkout).

  4. The amount is charged upon order confirmation or according to the specific terms provided by the payment circuit chosen by the Customer.

ART. 5 — INVOICING AND FEES

Pursuant to current regulations on B2C e-commerce sales (indirect e-commerce), transactions are not subject to the obligation to issue an invoice, unless it is expressly requested by the Customer at the time of placing the order, by entering their Tax Code or VAT number and complete billing details. It will not be possible to request the invoice after the order has been submitted.

ART. 6 — SHIPPING AND DELIVERY

  1. Endless S.r.l. S.B. ships to the countries indicated on the Site via affiliated express couriers, within the estimated times at checkout and in any case within 30 days from the conclusion of the contract.

  2. In case of non-delivery due to the recipient's absence or an incorrect address provided by the Customer, the courier will make the expected delivery attempts or deposit the goods for storage. If the shipment returns to Endless's warehouses due to inability to deliver attributable to the Customer, the contract will be considered terminated and Endless will re-credit the Customer the amount paid, deducting the costs incurred for shipping and returning the goods.

  3. Upon receipt of the goods, the Customer is required to verify the integrity of the packaging. Any obvious damage to the packaging or discrepancies in the number of packages must be immediately reported to the courier by affixing a "Written and specific inspection reservation" on the delivery receipt before signing.

ART. 7 — RIGHT OF WITHDRAWAL AND RETURNS

  1. Withdrawal period: Pursuant to Article 52 of the Consumer Code, the consumer Customer has the right to withdraw from the contract without specifying any reason and without any penalty within 14 (fourteen) days from the day on which they physically take possession of the Products.

  2. Method of exercise: To exercise the right of withdrawal, the Customer must inform Endless S.r.l. S.B. by sending an explicit communication via e-mail to info@ogyre.com before the expiry of the 14-day period, indicating the order number and the items to be returned.

  3. Return conditions: Products must be returned intact, never worn or washed, complete with original tags, labels, accessories, and original packaging.

  4. Return shipping costs: Unless otherwise indicated or active promotions on the Site, the direct shipping costs for returning the goods are borne by the Customer.

  5. Refund: Once the goods have been received and their integrity verified, Endless S.r.l. S.B. will refund the amount paid (including any original standard shipping costs) within 14 days. The refund will be made using the same payment method used by the Customer at the time of purchase.

ART. 8 — LEGAL WARRANTY OF CONFORMITY

  1. All Products sold to consumer customers benefit from the 24-month Legal Warranty of Conformity provided for by articles 128 et seq. of the Consumer Code for manufacturing defects or presumed non-conformities.

  2. In case of receipt of a defective or non-compliant Product, the Customer has the right to have the conformity restored free of charge through repair or replacement, or to a proportional reduction of the price or termination of the contract.

  3. To avail of the warranty, the Customer must report the defect to info@ogyre.com providing a detailed description and photographic material of the detected defect.

ART. 9 — INTELLECTUAL PROPERTY

All content on the Site ogyre.com — including registered and unregistered trademarks, logos, texts, photographs, graphics, software, algorithms, tracking technology, and distinctive signs — are the exclusive property of Endless S.r.l. S.B. or its assignors. Reproduction, modification, or use of such content without prior written authorization from the company is strictly prohibited.

ART. 10 — APPLICABLE LAW, COMPETENT COURT AND DISPUTE RESOLUTION

  1. These General Conditions and all contracts concluded on the Site are governed and interpreted in accordance with Italian Law.

  2. For any dispute relating to the validity, interpretation, execution or termination of purchase contracts, the mandatory territorial jurisdiction is that of the Court of the place of residence or domicile of the consumer Customer (Consumer Forum).

  3. Pursuant to Article 14 of EU Regulation no. 524/2013, Customers residing in the European Union are informed that the European Commission provides an online dispute resolution platform (ODR), accessible at the following link: http://ec.europa.eu/odr.